Privacy Policy

1. Introduction

This Privacy Policy explains how Tailored Mentoring Ltd ("we", "us", "our"), trading as The Freedom Reset, collects, uses, stores, and protects your personal data when you visit myfreedomreset.com ("the Website") or use our services.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

• Company: Tailored Mentoring Ltd (trading as The Freedom Reset)
• Company number: 12594417 (registered in England and Wales)
• Registered office: 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
• Email: [email protected]

3. What Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

• Contact forms & enquiries: Name, email address, message content
• Discovery call applications: Name, email, income range, business details, challenge description
• Lead magnet downloads: Name and email address
• Newsletter subscriptions: Email address
• Purchases: Name, email, billing information (payment details are processed by Stripe and never stored on our servers)
• Client Portal: Login credentials, progress data, community posts and comments
• Quiz & calculator results: Answers and generated scores
• Story submissions: Name, email, role, transformation story

3.2 Automatically Collected Data

• Usage data: Pages visited, time on site, referring URL, click patterns
• Device data: Browser type, operating system, screen resolution
• IP address: Used for approximate geographic location and security
• Cookies & similar technologies: See Section 8 below

4. How We Use Your Data

We process your personal data for the following purposes:

• Service delivery: To provide coaching, digital products, and portal access
• Communication: To respond to enquiries, send purchase confirmations, and deliver welcome emails
• Marketing: To send relevant content, offers, and updates (only with your consent)
• Improvement: To analyse website usage and improve our services
• Legal compliance: To fulfil our legal obligations and protect our rights
• Security: To detect and prevent fraud or unauthorised access

5. Legal Basis for Processing

We process your data under the following legal bases (Article 6, UK GDPR):

• Consent: For marketing emails, lead magnets, and newsletter subscriptions. You can withdraw consent at any time.
• Contract: To fulfil purchases, deliver products, and provide coaching services
• Legitimate interests: For website analytics, security, and service improvement, where our interests do not override your rights
• Legal obligation: For tax, accounting, and regulatory compliance

6. Data Sharing & Third Parties

We do not sell your personal data. We may share data with the following categories of third-party service providers who assist in operating our business:

• Stripe: Payment processing (Stripe Privacy Policy)
• Google Analytics: Website analytics and performance tracking
• Calendly: Discovery call scheduling
• Email service provider: Transactional and marketing emails
• Cloud hosting: Secure data storage and website hosting

All third-party processors are contractually obligated to process your data securely and only as instructed by us.

7. International Transfers

Some of our service providers may transfer or store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions, as required by UK GDPR.

8. Cookies & Consent

We use cookies and similar technologies to operate the Website and, with your permission, to analyse traffic. In accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR), analytics and non-essential cookies are only set after you have actively consented via our cookie banner.

8.1 Types of Cookies We Use

• Essential cookies (always on): Required for the Website to function (e.g. session management, security, authentication). These do not require consent.
• Analytics cookies (consent required): Google Analytics 4 (GA4) with IP anonymisation, used to understand aggregated traffic and improve content. These load only after you click “Accept all” or enable analytics in the cookie banner.
• Functional cookies (essential): Remember your preferences (e.g. saved items, progress, cookie choices).

8.2 Google Consent Mode v2

We implement Google’s Consent Mode v2 with all analytics, advertising, and personalisation storage defaulted to denied. No Google Analytics data is transmitted until you grant analytics consent.

8.3 Managing Your Consent

You can change your choice at any time by clicking “Cookie Preferences” in the Website footer. Withdrawing consent will stop further analytics collection on subsequent visits. You can also control or delete cookies through your browser settings. For more information, see the UK ICO cookies guidance.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above:

• Client data: For the duration of our relationship plus 6 years (legal requirement)
• Marketing data: Until you unsubscribe or withdraw consent
• Enquiry data: Up to 2 years from last contact
• Analytics data: Aggregated and anonymised after 26 months
• Transaction records: 6 years (HMRC requirements)

10. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure database storage, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our Website and services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

15. Contact

For any privacy-related questions, please contact us:

• Company: Tailored Mentoring Ltd (trading as The Freedom Reset)
• Company number: 12594417 (registered in England and Wales)
• Registered office: 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
• Email: [email protected]
• Contact form: myfreedomreset.com/contact